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Huangshan KBR New Material Technology Co., Ltd.

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PRODUCT ENVIRONMENTAL PROTECTION
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Organic silane
Organic titanate
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Link:www.zllchemical.com , www.heistman.com

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Office:No.104,#16,Yinhewan,Yingbin Road No.8,Tunxi District,Huangshan City.
Factory(1):Huizhou District,Huangshan City,Anhui Province.
Factory(2):Dongying City,Shandong Province.
Factory(3):Yangkou Town,Shouguang City,Shandong Province.
Tel:+86-559-2335676-888
Mobile:+86-18955921600
Fax:+86-559-2331637
CEO:Mr.John Xu
E-mail:johnxu@kbrchem.com

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ITEM		Customer evaluation
ITEM		Satisfaction	Quite satisfied	Basically satisfied	Dissatisfied
QUALITY	Performance
	Package
	Stability
SERVICE	Transportation
	Customer communication
	Prompt Delivery
	Reputation

ITEM	Customer evaluation
ITEM	Good	Average	Lack	Bad
Cost performance

No.	ITEM	TOTAL SCORE	METHOD	SCORE
1	Delivery batch pass rate	40	Error once,deduct 10
2	Customer complaint	30	Complain once,deduct 10
3	Customer communication	30	Misundestanding once,deduct 5
Delivery Score:

Customer satisfaction total score=	Method:total score＝(Customer perception score－Delivery Score)/2
The responsible departments should be based on the "corrective and preventive control procedures" to analyze the reasons, take corrective measures; 2:for the customer's suggestion, the sales department should return the information to the relevant departments within one working day after the customer returns this form, and give the feedback to the customer within 5 working days.